Terms & Conditions
1.1. Website www.spell-cosmetics.com is an online commercial store selling products (Cosmetics Trade) via the Internet (hereinafter referred to as the Online Store or Website) created and operated by the Company under the name "SPELL O.E." (hereinafter referred to as "The Company"), based in Pylaia Thessaloniki, at G. Gennimata Street no. 10 - 21, with Tax Identification Number 801379202 and General Electronic Commercial Registry 155548006000, electronic contact address: [email protected], Telephone line of the online store: 6940057504 &698371363
1.2. The following terms and conditions will apply to the use of the online store located at online address www.spell-cosmetics.com. Any user who enters and trades or makes use of the services of the online store (hereinafter referred to as "Visitor or User or Customer" depending on whether he is limited to visiting the store only or placing an order to purchase products) is considered to consent and accept unconditionally the following terms set forth herein, without exception. If a user does not agree with these terms, then it is his responsibility to refrain from visiting and using the website, as well as from any transaction or use of the online store services.
- General terms
2.2. Also, the Company reserves the right at any time, unjustifiably and without prior notice to the Visitor / User / Customer of the online store to cancel, suspend or terminate the operation of the online store. The Visitor / User / Customer of the online store recognizes and unreservedly accepts all the above with only the navigation and / or use of the services of the online store.
2.3. Contracts through the online store are drawn up in the Greek language.
2.4. Website www.spell-cosmetics.com within the framework of the services it provides enables the user, if he wishes, to receive informative messages (newsletter) of the website in his/her e-mail by submitting the details of his e-mail address. If the user ceases to be interested in receiving the informative messages, he is given the opportunity to express his desire to stop sending them through the relevant electronic informative message sent to him/her by the electronic address of the Company.
- Information & products provided
3.1. The products available for sale, their characteristics, prices and available stock, are posted on the website and are accessible to all. Users can search for more information about each product by clicking on the product icon.
3.2. The Company is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the Company and the products provided through the online store. The Company is not responsible and is not bound by electronic data entries made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence.
3.3. The Company guarantees the timely information of the customers regarding the availability or not of the products, but it does not bear any responsibility for their availability. The Company makes every effort on a daily basis to provide all the required information for each product (technical characteristics, prices, etc.). In case of difficulties in supplying or depleting the products in stock, the Company reserves the right to inform the Visitor / User / Customer either by phone to the number stated or by e-mail about similar products of equal or superior quality and value, which may to order. If the Visitor / User / Customer does not wish to order such similar products, the Company undertakes to refund in full the amount that the Visitor / User / Customer may have paid in full.
3.4. The prices listed in the relevant catalogs under each product include VAT (24%), while the online store www.spell-cosmetics.com reserves the right to adjust prices, without having to inform the consumer public.
- Product ordering and consumer protection
4.1. Orders through the online store www.spell-cosmetics.com are distance selling contracts, which are governed by the legislative framework of Law 2251/1994 (as it is in force today) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A '116 / 16.05.2003). Thus, the Visitor / User / Customer has the option to register and proceed with the order, while providing his personal data (name, surname, phone, address, e-mail, ZIP) creating an account (profile) or trade by paying as a Guest.
4.2. The Visitor / User / Customer has the right to conclude a valid contract through the online store, only if he is legally competent in accordance with the provisions of the Greek Civil Code (ie if he has completed the eighteenth (18th) year of age and is not in legal aid. regarding the conclusion of a contract of sale). Orders can also be placed by legal representatives of legal entities. The Company reserves the right to demand the return by the supervisor or legal representative / representative of any orders that will be made by legally incompetent persons.
4.3 The Company puts up for sale the products of the Online Store only in Greece. Orders through the online store www.spell-cosmetics.com may be purchased online only in Greece. The Eshop offers online delivery services to customers only in Greece and is unable to accept orders that are billed outside Greece.
- Withdrawal and return of products
5.1. The Visitor / User / Customer does not have the right to return all or part of the order, as our products (varnishes, and Base Varnishes, Nail Top Coats, Nail Treatments) for hygienic reasons cannot be returned (there will be no safety tape or special product protection gel). The same goes for the rinse aid. However, in case of defective product or non-compliance of the delivered products depending on the order, in order for the return / change to be accepted, the following must apply:
- The packaging is intact without damage and tears.
- The product is not damaged and has not been tested / used.
- The product has not come into direct contact with the skin.
- The product is in perfect condition that allows it to be resold and has not been unpacked (the wrapping plastic has not been removed and is in its original closed or sealed packaging).
In case the Customer Service Department is not informed about any of the above, the warehouse will not accept the receipt of the parcel. Also, the update of defective product or non-compliance of the delivered products depending on the order must be done within three (3) calendar days to be accepted. In case of withdrawal according to the above, the Visitor / User / Customer is charged only with the direct cost of returning the products, while having the obligation to return the product to the condition in which it was received, ie without violating its packaging and confirming that no the special markings of the product have been removed and no alterations or any other interventions have been made in it.
5.2. In case the reason for the return concerns a mistake of the Company or a defect of the product, the latter assumes the cost of returning the product, provided that the return will be made with the courier company ACS and after prior written notification of the Company to the address e-mail [email protected]. Defective is considered the product that at the time of receipt does not meet the properties based on the order. In addition, the customer upon return must include the retail receipt received with the product.
5.3. In case the reason for return concerns a mistake of the Company, the latter undertakes to resend a transport company to the address designated by the Visitor / User / Customer for the receipt of the order at its own expense.
- Intellectual property rights
6.1. All content in the online store, including badges, badges, images, graphics, photos, drawings, texts, etc. are the intellectual property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions.
6.2. It is expressly forbidden to copy, transfer or create a derivative work based on the content contained in the online store, as well as any misleading the public about the actual owner and provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the online store content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the Company.
6.3. It is expressly forbidden to copy, transfer or create a derivative work based on the content contained in the online store, as well as any misleading the public about the actual owner and provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the online store content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the Company.
6.4. No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of the Company. Otherwise, the above actions will be considered as an infringement of the intellectual / industrial property rights of the Company, which reserves the right to claim any positive and negative damage caused to it, in accordance with the provisions of applicable law.
- User Responsibility
7.1. The Visitor / User / Customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and business ethics.
7.2. The Visitor / User / Customer is obliged not to use the online store with domain name: spell-cosmetics.com for: 1. sending, publishing, e-mailing or otherwise transmitting any content that is illegal for any reason, causes unlawful infringement and damage to the Company or any third party or violates the confidentiality or confidentiality of any person, 2. sending, publishing, e-mailing or otherwise transmitting any content that offends users' morals, social values, minority, etc. 3. sending, publishing, e-mailing or transmitting to others methods of any content for which users are not entitled to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements); publishing, emailing or otherwise transmitting any content that infringes any of the trade, trademark, trade secret, copyright or other proprietary rights of any kind, 5. sending, publishing, e-mailing or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip any computer software or hardware, 6. intentionally or unintentionally violating applicable laws or regulations, 7. harassing third parties in any way, 8. collecting or storing personal data about other users.
- Limitation of the Company's liability
8.2. The Company is not responsible for any kind of damage (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) suffered by the Visitor / User / Customer of the Electronic Store or a third party for reasons related to the operation or use of its services, pages, services, options and contents and / or the inability to provide services and / or information available from it and / or with any unauthorized interventions of third parties to products and / or services and / or information available through it. The above reasons include possible errors or omissions during the electronic registration of the information provided (prices, product features, etc.), as well as errors, omissions or technical reasons of any nature, which affect or suspend for a reasonable period of time the operation of the Online Store and / or of its services.
8.3. The Company does not bear any responsibility, in cases of defective operation of the Online Store or in general failure or defective provision of its services due to accidental events or reasons of force majeure or reasons caused by the fault of other bodies.
8.4. The Company takes all appropriate measures so that access to the Online Store and its services is, as far as possible, continuous and uninterrupted. However, it reserves the reasonable right to terminate the operation of the Online Store and / or the individual services for the performance of system maintenance work without prior notice to the user.
8.5. The company and its associates make every effort, within the framework of the technological control that they carry out at regular intervals, so that the services, the content and the transactions are carried out smoothly and without interruption and the high level of security is maintained. However, it is not responsible in the event that for any reason, including negligence, the operation of the Eshop is interrupted or it becomes difficult and / or impossible to access it and / if, despite the observed security measures, "viruses" or other malicious software and transmitted to the user / visitor terminals, or if unauthorized third parties interfere in any way with the content and operation of the Eshop making it difficult to use or causing problems in its proper operation or stealing information about users' personal data . It is also not responsible in case of interruption of access to the Eshop for reasons that go beyond our sphere of influence, as well as for reasons due to technical or other weakness of the network or reasons of force majeure or accidental events.
8.6. The Company is not responsible for any loss or damage that may be caused by a denial of service attack, viruses or other technologically harmful material that may contaminate your hardware, software, data or other proprietary material as a result of its use. of this Website or the download of any material posted on this or any Website linked to it.
8.7. The entire content of the Website is provided "as is" without any conditions or other guarantees for its accuracy or for the suitability for the use or for the purpose of the products to be available. Consequently, access to the Website is the sole responsibility of the visitor. In addition to what is explicitly mentioned in these terms, to the maximum extent permitted by law, the company does not bear any obligations and guarantees which it has not explicitly undertaken itself.
- Links to other websites
9.1. The website of the online store may contain references to websites, for the content and services of which the Company is not responsible, nor does it guarantee their permanent and secure accessibility. Therefore, for any problem that may occur during the visit / use of these websites, the Visitor / User / Customer must go directly to the respective websites, which have the sole responsibility for the restoration of this problem.
9.2. The Company in no case accepts or adopts the content or services of the websites and pages to which it refers or links to them in any way. For any problem that arises during the visit of these websites, the sole responsibility is the administrator / owner of this website.
- Transaction and data security
The Company is committed to ensuring the security and integrity of the data it collects about the users of its website. The procedures followed and adopted by the Company protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction.
- Applicable law and jurisdiction of courts
11.1. All issues related to the use of the website www.spell-cosmetics.com, as well as the sales contracts concluded through it will be governed and resolved in accordance with Greek Law.
11.2. For any dispute that arises between the Visitor / User / Customer and the Company regarding the use of the online store website and the sales contracts concluded through it, the Courts of Thessaloniki will be exclusively competent.
- Other terms
12.1. Any provision of the above terms becomes contrary to law or is considered invalid by a court decision, automatically ceases to be valid and is removed from here, without in any way affecting the validity of the other terms, which are still valid.
12.2. Any concession, granting of a deadline or non-application of one or more of these Terms by the Company does not constitute in any case and cannot be interpreted as a waiver, temporary or final, partial or total, of any right or claim arising from them or by the law.
- Acceptance of the Privacy Protection Procedures applied by the Online Store